Order & Delivery Information

Back to Basics' retail store is the best place in Calgary for the highesy quality raw pet food, treats, supplements and supplies! We stock a full selection of all our pet food products that are found online as well as healthy treats and supplements, toys, leashes and poop bags.  Store hours are as follows:

Sunday & Monday - Closed

Tuesday, Wednesday & Thursday- 10:00am - 4:00pm

Friday & Saturday- 10:00am - 3:00pm

Online Order Cut-offs

Orders Placed Monday, Tuesday, or Wednesday will be delivered the following Tuesday between 4:30pm-8:30pm.

Orders placed Thursday, Friday, Saturday, or Sunday will be delivered the Following Thursday between 4:30pm-8:30pm.

Regular Tuesday/Thursday order cut offs apply to out of town deliveries.

You will recieve email confirmation from us regarding delivery information. Please be sure to check your junk email.

Please note that you do not have to be home to receive your delivery. If you are not home at the time of your delivery, your order will be left at the address provided. If you would like your order to be left anywhere other than the front door, please indicate this in the order comments section. Back to Basics will not be held responsible for any lost, stolen or damaged items if you are not home to receive your order. **Deliveries to apartment buildings, please see note below.**  

Apartment Deliveires

There must be parking available directly in front of your building or a loading zone. Someone needs to be able to meet the delivery driver at the front doors or the delivery will be left at the main front door. Orders will not be delivred to individual apartments. Please provide a contact number or buzzer number with your address information.


Delivery Fees

Delivery is free for first orders (minimum $50 order). Free delivery for orders of $350 or more. Delivery fees are $10 for orders of $200 or more, and $15 for orders under $200. Minimum order is $50.

Delivery Radius

Back to Basics delivers to all rural areas and satellite communities within a 30 minute drive of Calgary, if you are not sure if you live within our delivery radius or which evening you will receive your delivery please feel free to contact us.

Order Pick up

Order pickup is available from Back to Basic's shop at #103, 8203 31 Street SE. Pickup orders are done via online order, phone or email and the same current order cut offs apply. You can pick your order up after the designated day but not before, (exceptions may be made for special circumstances.) Orders placed by Sunday can be picked up Thursday (or later) orders placed by Wednesday can be picked up the following Tuesday (or later). We ask that you please mention in the comments section when you intend to pickup your order so that we can have it packed and ready to go for you. Pickup hours are as follows:

Sunday & Monday - Closed

Tuesday, Wednesday & Thursday- 10:00am - 4:00pm

Friday & Saturday- 10:00am - 3:00pm

Please feel free to contact us if you have any questions!


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