Back to Basics Raw Pet Food is happy to retrun products within 30 days of purchase with the following restrictions:
Raw food items must be in original, unopened packaging, and remained fully frozen. Raw food items are subject to a 30% return fee. *Please understand that we do not re-sell any returned raw food items. *
Treats and supplements are fully refundable within 30 days of purchase as long as they are in original, unopened packaging.
Returns will only be refunded to the original form of payment (online orders will be refunded through paypal online and in-store purchases will be refunded in store to the original form of payment).
If you are not able to bring your returns into our store and wish for us to pick it up from you, there is a $25 pick-up charge that will be subtracted from your refund.
If you have any questions regarding the return of any of our products, please feel free to contact us.